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Pay Bill

You pick the way to pay. 

Option 1. Pay on the OSS patient portal. 
You can see the outstanding balance on the patient portal and pay that amount.  You can also view your bills.

Option 2. You get OSS bill in the mail and then you pay on the OSS Billing Site. 
You look up your outstanding balance and then follow the directions on the paper bill.

Frequently Asked Questions

Who should I contact if I have a question about my bill?
Please contact the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

What should I do if I am having difficulty paying online or on time?
You  should call the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

Who do I call if I need to pay my deposit for an upcoming surgery or procedure?
You should call the doctor's surgery coordinator to pay the deposit by credit card. Call OSS and then use you can use the coordinator's extension for faster service. 

I need a copy of all the billing records for me or for a patient at OSS.  Who can help with that?
You should contact Healthmark and you must make the request online. Click here. The Billing Department can only give you a copy of your most recent bill. 

I don't need help with a bill necessarily, but need help with my authorization so I can get a specific health service at OSS.  Who at OSS should I ask for?

  • If you are seeking status on an HMO authorization for an orthopaedic, pain management or imaging appointment + you are a returning patient, then you can ask for Alma. The process to obtain authorization typically takes 2 weeks because OSS needs your HMO medical group to authorization the requested service. 
  • If you are new to OSS, then OSS WILL NOT be able to get you authorization.  You must contact your referring doctor. 
  • If you are seeking status on PPO insurance authorization for an MRI, CT Scan or Bone Density Scan, ask for Olivia. This typically takes 1 week.  
  • If you are seeking insurance authorization for an upcoming surgery or procedure, contact the doctor's surgery or procedure coordinator.
  • If you are asking for insurance verification for therapy services, ask for Susan.  
  • If you are asking for insurance authorization for therapy services, ask for Blanca. 

 

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Read What Our Patients Say

  • “A talented & sympathetic surgeon, Dr. Falkinstein takes his time with you, explaining your MRI and options in detail. When I opted to go straight to surgery because of my pain level and severity of disc displacement, he got me in within a week! ”
    - Nicole B.
  • “Everyone here was great Came in after surgery on my dominant wrist for a fracture and after 6 weeks I am almost back to normal functionality. Jamie was my therapist and she is great. Would recommend going here. ”
    - Cameron H.
  • “Dr. Korcheck is the best. Everything is so organized, staff is very courteous ”
    - Ann A.
  • “I was expecting a big cold medical office but got a warm intimate welcome from the staff…They were well staffed: My son got x-rays done promptly. I feel very confident in Dr. Moses and when my son needed a custom splint, (they) were able to make it right away on the premises. ”
    - Andrea
  • “This place was referred to me by my doctor after I tore my ACL and I'm very happy with everything. My doctor suggested I try PT before going with surgery. I am 6 weeks in and already walking with no issues, doing lunges, squats and other resistance training. ”
    - A R.
  • “I interviewed several doctors for me spinal fusion. I actually have had three done on my neck but was not happy with my doctor and his love for the patient. Dr. Falkenstein is a great doctor and actually spends time with you to explain what is wrong and how he can fix it. He sits down with you shows you your MRI and shows you at the cases where people ... ”
    - Kowser O.