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Pay Bill

You pick the way to pay. 

Option 1. Pay on the OSS patient portal. 
You can see the outstanding balance on the patient portal and pay that amount.  You can also view your bills.

Option 2. You get OSS bill in the mail and then you pay on the OSS Billing Site. 
You look up your outstanding balance and then follow the directions on the paper bill.

Frequently Asked Questions

Who should I contact if I have a question about my bill?
Please contact the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

What should I do if I am having difficulty paying online or on time?
You  should call the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

Who do I call if I need to pay my deposit for an upcoming surgery or procedure?
You should call the doctor's surgery coordinator to pay the deposit by credit card. Call OSS and then use you can use the coordinator's extension for faster service. 

I need a copy of all the billing records for me or for a patient at OSS.  Who can help with that?
You should contact Healthmark and you must make the request online. Click here. The Billing Department can only give you a copy of your most recent bill. 

I don't need help with a bill necessarily, but need help with my authorization so I can get a specific health service at OSS.  Who at OSS should I ask for?

  • If you are seeking status on an HMO authorization for an orthopaedic, pain management or imaging appointment + you are a returning patient, then you can ask for Alma. The process to obtain authorization typically takes 2 weeks because OSS needs your HMO medical group to authorization the requested service. 
  • If you are new to OSS, then OSS WILL NOT be able to get you authorization.  You must contact your referring doctor. 
  • If you are seeking status on PPO insurance authorization for an MRI, CT Scan or Bone Density Scan, ask for Olivia. This typically takes 1 week.  
  • If you are seeking insurance authorization for an upcoming surgery or procedure, contact the doctor's surgery or procedure coordinator.
  • If you are asking for insurance verification for therapy services, ask for Susan.  
  • If you are asking for insurance authorization for therapy services, ask for Blanca. 

 

More Resources

Read What Our Patients Say

  • “Everyone at OSS Physical & Hand Therapy (is) kind, professional and courteous. They’ve been such a huge part of my shoulder surgery. Highly Recommend! ”
    - David B.
  • “Dr. Shahan Yacoubian replaced my left hip in October. I went in with full confidence because not only was I referred by my trusted physician, but leading up to the surgery I met so many others who had recently had hip or knee surgery and highly recommended him. Since my VERY SUCCESSFUL hip replacement, I've met even more of his happy patients. It just ... ”
    - Tina P.
  • “Shahan Yacoubian and his associate team of surgeons/specialists are top natch in their field. Not only are they extremely knowledgeable in what they do, they are assertive, friendly and understand the needs of each Individual patient. My hip joint replacement went like clockwork, and exactly as they proposed it would be. After suffering sciatica for ... ”
    - Justin S.
  • “I was expecting a big cold medical office but got a warm intimate welcome from the staff…They were well staffed: My son got x-rays done promptly. I feel very confident in Dr. Moses and when my son needed a custom splint, (they) were able to make it right away on the premises. ”
    - Andrea
  • “I could not walk I had to hop, my hip was really bad and was in need of total hip replacement. I was sent to Shahan Yacoubian I have not felt so good in the last 5 years, Dr Yacoubian reassured me that / will be better, I have not be so happy in years, I personally recommend him with being a top Dr that I have ever had and I would go back to him in a ... ”
    - Sheila C.
  • “Dr. Falkenstein has performed 2 lower back microdiscectomies in the past with excellent results. I've seen other doctors since the surgeries and they have all commented on the excellent work performed by Dr. Falkenstein. I am going back for fusion surgery soon and feel very comfortable with him performing this surgery. I've also had questions pop up ... ”
    - Russel L.