Orthopaedic Surgery Specialists Orthopaedic Surgery Specialists
Top

Pay Bill

You pick the way to pay. 

Option 1. Pay on the OSS patient portal. 
You can see the outstanding balance on the patient portal and pay that amount.  You can also view your bills.

All MRI and CT exams performed starting May 1, 2025 must be submitted through this external websit e (click here).

Option 2. You get OSS bill in the mail and then you pay on the OSS Billing Site. 
You look up your outstanding balance and then follow the directions on the paper bill.

Frequently Asked Questions

Who should I contact if I have a question about my bill?
Please contact the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

What should I do if I am having difficulty paying online or on time?
You  should call the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

Who do I call if I need to pay my deposit for an upcoming surgery or procedure?
You should call the doctor's surgery coordinator to pay the deposit by credit card. Call OSS and then use you can use the coordinator's extension for faster service. 

I need a copy of all the billing records for me or for a patient at OSS.  Who can help with that?
You should contact Healthmark and you must make the request online. Click here. The Billing Department can only give you a copy of your most recent bill. 

I don't need help with a bill necessarily, but need help with my authorization so I can get a specific health service at OSS.  Who at OSS should I ask for?

  • If you are seeking status on an HMO authorization for an orthopaedic, pain management or imaging appointment + you are a returning patient, then you can ask for Alma. The process to obtain authorization typically takes 2 weeks because OSS needs your HMO medical group to authorization the requested service. 
  • If you are new to OSS, then OSS WILL NOT be able to get you authorization.  You must contact your referring doctor. 
  • If you are seeking status on PPO insurance authorization for an MRI, CT Scan or Bone Density Scan, ask for Olivia. This typically takes 1 week.  
  • If you are seeking insurance authorization for an upcoming surgery or procedure, contact the doctor's surgery or procedure coordinator.
  • If you are asking for insurance verification for therapy services, ask for Susan.  
  • If you are asking for insurance authorization for therapy services, ask for Blanca. 

 

More Resources

Read What Our Patients Say

  • “Dr. Falkenstein saved me! I honestly don't even know how to describe the happiness and relief I am feeling right now after suffering from lower back pain for pretty much half of my life (ps I am 30). Thank you Dr. Falkenstein for giving me my quality of life back! I am so appreciative of you and I recommend anyone suffering from spinal pain only trust ... ”
    - Linda C.
  • “OSS professionals were the best possible expert guides to my recovery. They were compassionate and effective, and I am so grateful to have them as my health care providers. I highly recommend them especially for those who need hand and wrist physical therapy. ”
    - Iiona
  • “The care my 11-year old received from Omar Duenes at OSS was outstanding….as soon as Omar D. saw them (Xrays of wrist), he was able to determine that she broke her wrist. He was extremely professional, knowledgeable, and helpful. ”
    - DeAnna
  • “This is my second time here. First time was for me with Dr Mikael. Second time was for my daughter - she went to see Dr Mikael too. She has a broken Fibula and Tibia. The wait time was spectacular today. Fast! His nurse / RN was on it!. As soon as he came to get us he says oh no! And immediately adjusted her crutches. Took us back and proceeded to take ... ”
    - Veronica V.
  • “I was suffering from an excruciating lower back pain that prevented me from doing any movement, except for standing and walking. After getting an MRI I was told by my Orthopedic Surgeon I had a 7mm herniated disc on my L5, Physical Therapy would not help, and my only options were to either get an epidural injection for a temporary pain relive or another ... ”
    - Anashe M.
  • “Hallie, David, Hanook. Ashlee and Jessie worked with me and they were all very professional and conscientious. (ney listened to all my wrist. complaints and they would make sure my wrist would feel better, When I first came to therapy I was doubtful that it was going to help my wrist, I'm glad to say I was wrong, all the mentioned therapists made a ... ”
    - Rosa D.