Orthopaedic Surgery Specialists Orthopaedic Surgery Specialists
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Pay Bill

You pick the way to pay. 

Option 1. Pay on the OSS patient portal. 
You can see the outstanding balance on the patient portal and pay that amount.  You can also view your bills.

Option 2. You get OSS bill in the mail and then you pay on the OSS Billing Site. 
You look up your outstanding balance and then follow the directions on the paper bill.

Frequently Asked Questions

Who should I contact if I have a question about my bill?
Please contact the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

What should I do if I am having difficulty paying online or on time?
You  should call the OSS Billing Team, specifically the Patient Accounts Coordinator at (818) 485-4113.

Who do I call if I need to pay my deposit for an upcoming surgery or procedure?
You should call the doctor's surgery coordinator to pay the deposit by credit card. Call OSS and then use you can use the coordinator's extension for faster service. 

I need a copy of all the billing records for me or for a patient at OSS.  Who can help with that?
You should contact Healthmark and you must make the request online. Click here. The Billing Department can only give you a copy of your most recent bill. 

I don't need help with a bill necessarily, but need help with my authorization so I can get a specific health service at OSS.  Who at OSS should I ask for?

  • If you are seeking status on an HMO authorization for an orthopaedic, pain management or imaging appointment + you are a returning patient, then you can ask for Alma. The process to obtain authorization typically takes 2 weeks because OSS needs your HMO medical group to authorization the requested service. 
  • If you are new to OSS, then OSS WILL NOT be able to get you authorization.  You must contact your referring doctor. 
  • If you are seeking status on PPO insurance authorization for an MRI, CT Scan or Bone Density Scan, ask for Olivia. This typically takes 1 week.  
  • If you are seeking insurance authorization for an upcoming surgery or procedure, contact the doctor's surgery or procedure coordinator.
  • If you are asking for insurance verification for therapy services, ask for Susan.  
  • If you are asking for insurance authorization for therapy services, ask for Blanca. 

 

More Resources

Read What Our Patients Say

  • “Dr. Korchek is amazing. I can’t say enough about him. He was informative and honest and put me at ease explaining everything, ”
    - M.C
  • “If there were more stars, he deserves all! My mom knee was devastated by arthritis and osteoporosis (perhaps due to her age) for more than 8 years and the last 3 years it was impossible for her to walk... then Dr. Jeffrey Korchek performed a knee replacement... a perfect job. A month after the surgery she is walking like she hasn't done in years and incr ... ”
    - Lorena F.
  • “They evaluated me carefully, always listen to my feedback, and adjusted workouts to see my progression, and in the end, I was able to be discharged from treatment and return to my normal activities earlier than planned. I definitely built more strength in the program than I had before, and feel confident that I can continue building strength at home with ... ”
    - Brain M.
  • “The PA Vaz Galstjan treated my son very well when he came in for a fractured elbow. He was very quick to get a diagnosis…his skills for patient care were excellent! ”
    - Jerald P.
  • “Dr. Falkenstein has performed 2 lower back microdiscectomies in the past with excellent results. I've seen other doctors since the surgeries and they have all commented on the excellent work performed by Dr. Falkenstein. I am going back for fusion surgery soon and feel very comfortable with him performing this surgery. I've also had questions pop up ... ”
    - Russel L.
  • “This place is AMAZING!I I fractured my ankle and after being to about 4 different clinics and losing hope, this place saved me! Thank you Dr. Mikhael for performing my surgery and making me feel extremely comfortable with it! ”
    - Bryan